How do I redeem my Stay Plus benefit?
The Stay Plus benefit, available to primary members only, is designed to provide members with a complimentary night’s accommodation in an Accor Hotel each year.
Members can choose from a wide variety of participating hotels, resorts and apartments across Asia Pacific.
Step 1: Plan
The Stay Plus complimentary night is subject to an allocation, meaning that not every available room is allocated for this purpose. If you are looking to use your Stay Plus complimentary night on a weekend or special event periods, be sure to book well in advance. You can book up to 12 months ahead. To check availability, simply sign-in to the Accor Plus website.
In our Hotel Guide, within the individual hotel details, you will find any special conditions for the Stay Plus benefit, if they apply. For example, if a hotel requires a minimum length of stay or if the hotel does not participate in the Stay Plus benefit.
It is wise to have a few dates in mind before exploring your desired destinations. The Stay Plus benefit is only available to primary members and is non-transferable.
If your membership includes more than one Stay Plus night, please note that only one Stay Plus complimentary night can be used per stay. Multiple Stay Plus complimentary nights cannot be used during the same stay.
Step 2: Book
Here’s a step by step guide to help you book online
1. Log onto the Accor Plus website using your email address to sign-in and a password to log-on
2. Select your desired hotel destination and dates on the hotel page or homepage search section. Be sure to select yes in the Stay Plus drop down menu
3. The website will search based on your selection criteria and then display all hotels available for that date range which have a Stay Plus benefit available
4. In some cases a Stay Plus benefit may not be available, based on your selection criteria. In this case, if available the search results may offer you the option to use your Stay Plus benefit towards a room upgrade to the next category.
Please note: if you are booking your Stay Plus benefit by phone through the Accor hotels Reservations number, a booking fee of AUD $20 will apply.
Step 3: Enjoy
Before you arrive at the hotel, ensure that you have a valid membership card to present at check-in as the Stay Plus benefit is loaded onto your card.
The hotel will redeem the Stay Plus benefit and provide you with a document to sign confirming that the Stay Plus benefit has been used.