Welcome

We’re sorry to see you go.

Before you cancel, please take a moment to review the valuable benefits you’ll no longer have access to — along with the benefits you’ll retain as part of your ongoing ALL Accor membership.

Upon Cancellation, You Will Lose

1. The 20 Status Nights bonus granted by Accor Plus — either upon joining or on the first day of your new membership year. Your ALL Accor status will be recalculated
2. Your upgrade to the ALL Accor+ Explorer subscription membership which would have been available to you for the rest of your current annual subscription term
3. Up to 50% off hotel stays with Red Hot Rooms in Asia Pacific
4. 15% off your stays in more than 4,500+ hotels worldwide, effective from 1 October 2025
5. Any unused Stay Plus complimentary nights, as well as their upcoming conversion to Stay Plus FREE Nights on 1 October 2025
6. Any existing forward bookings that includes a Stay Plus complimentary night, these will be cancelled and forfeited. Any paid nights included in the same booking will be cancelled as per the booking conditions.
7. Your Accor Plus member discount for any existing forward bookings including Red Hot Rooms and More Escapes, as you no longer qualify for Accor Plus member rates
8. 30% discount on dining at 1,600+ restaurants in Asia Pacific
9. 15% discount on drinks across Asia Pacific
10. Exclusive member only events and offers

*Benefits are subject to change in accordance with membership terms and conditions.

What You Will Retain

1. Your ALL Accor membership
2. Any ALL Accor benefits commensurate with your ALL Accor status
3. Your earned but unredeemed ALL Accor Reward points

Your Refund Entitlement

1. Refunds are calculated on a pro rata basis, determined by the remaining duration of your Accor Plus subscription.
2. Payment Method:
   1. 1. Monetary payment (credit card, debit card, or other methods): You’ll receive a partial monetary refund
      2. Points payment (ALL Accor Reward points): You’ll receive a partial refund in ALL Accor Reward points
3. A simple way to estimate this is by calculating the percentage of your total payment relative to the number of months remaining in your subscription membership.
4. The date your refund request is submitted will be recorded, and a manual refund will be processed accordingly. Please allow up to 30 business days for completion.