Accor Plus Terms and Conditions


Program Services, Membership Card and Identification:

Accor  Plus  (formerly  known  as  Accor  Advantage Plus)  membership  program  operates  in  accordance with   these   terms   and   conditions   (“Terms”).   The Accor Plus membership card (“Card”) is the property of AAPC Singapore Pte Limited (“AAPC”). The Card must be signed by you. The privileges of membership will only be granted on presentation of a valid Card signed   by   you.   When   making   a   reservation   you must  identify  yourself  as  an  Accor  Plus  member. Only  members  of  Accor’s  global  loyalty  program, may  be  Accor  Plus  members.  If  you  were  not  a  Le Club  Accorhotels  member  but  have  applied  to  join, your   Accor   Plus   membership   application   will   be processed after your Le Club Accorhotels membership has been confirmed. Terms and conditions relating   to Le  Club  Accorhotels  can  be  found  at www.accorhotels.com/gb/leclub/index.shtml. Your Valid Card must be presented to the hotel at check-in and check-out  and at  the restaurant  to obtain  your dining privileges.

Dining:

Dining privileges for Accor Plus members are available for breakfast (except at resorts in Australia), lunch and dinner at participating Sofitel,  Pullman,  MGallery, Quay West, The Sebel, Grand Mercure, Novotel, Mercure, ibis, ibis Styles and all seasons hotels in the Asia Pacific region on presentation  of  the  Card.  It  is not valid at ibis Budget or Formule 1 Hotels. If the main hotel restaurant is closed for lunch, the standard Accor Plus dining discount is available on food purchased from the bar snack menu during the lunch period. When a member dines alone the member will receive a 25% discount on food, when a member and one other person dine a 50% discount on food applies, when three people dine the discount  will  be  33% and when four people dine the discount will be 25% and so  on.  In  Australia,  New  Zealand  and  Fiji  there is no limit to the number of Cards that can be used per table for dining providing the discount  does not exceed 50%. A maximum of one membership  card may be  used  per  table  for  dining  in  Asia.  The  Card is not valid for room service, beverages, mini-bar, selections from the kids’ menus, takeaway  or  pool bar. In Asia only, members also receive a 15% discount on beverages upon presenting the Card. Across Asia Pacific, dining privileges are not available on national public holidays or special event days (as determined by each participating hotel) including but not limited to, Mother’s Day, Father’s Day, Christmas Eve & Christmas Day, New Year’s Eve & New Year’s Day, Chinese New Year’s Eve & Chinese New Year’s Day, Melbourne Cup Day and Valentine’s Eve & Valentine’s Day. Dining privileges may vary at selected restaurants from time to time as determined by the hotel. Any exceptions to the dining privileges are shown on the Participating Hotel Guide at www.accorplus.com. In the Philippines only, the member recognizes that the Accor Plus Membership Card is intended to promote  the  goods and services of the Participating  Hotels  subject  to the “No Double Discount” policy of Republic Act No. 9994 and Republic Act No. 9442. Additionally, in the Philippines only, as mandated by law, senior citizens and PWDs may avail of either the 20% discount under Republic Act No. 9994 and Republic Act No. 9442 respectively, or the dining discounts and privileges under their membership card, whichever is  higher and more favourable.

Accommodation:

Accor Plus members will receive the members’ rate, being a 10% discount from the best unrestricted rate available at the time of reservation at participating Sofitel, Pullman, MGallery, Quay West, The Sebel, Grand Mercure, Novotel, Mercure, ibis, ibis  Styles and all seasons hotels in Asia Pacific. At ibis Budget and Formule 1 Hotels in Australia and New Zealand, all Accor Plus members will receive a 10% discount from the best rate of the day available at the time of reservation  (“Members’  Rate”).  The  Members’  Rate is available on any room type and is offered on a last room availability basis (that is, if the hotel has a room available you are guaranteed a room at the Members’ Rate for that day). Participating hotels offer Accor Plus members a 10% discount on special packages and promotions advertised directly by the participating hotel and booked directly with the hotel or Accor Reservation Services, but not in relation to any offers made via third parties (such as travel agents and other online travel websites) and not including value- add  components  from  third  parties.   Restrictions and  limitations   apply   and   these   may   be   subject to an allocation of rooms on a particular night, so reservations are essential. Members can book up to 2 rooms on their Members’ Rate providing the member is staying in one of the rooms and the dates of stay for the other room are the same as the dates of stay for the 1st room and that the member personally settles the final account for both rooms. The Member’s valid Card must be presented at the time of check-in for all stays. Minimum length of stay may apply at some participating hotels. Accor Plus stays will attract Le Club Accorhotels points in accordance with the terms and conditions of Le Club Accorhotels, but do not attract Frequent Flyer points or Air Miles directly, unless the Accor Plus member has selected this option on www.accorhotels.com/leclub in the Profile section. Details are provided in the Le Club Accorhotels terms and conditions at www.accorhotels.com/leclub.

Stay Plus Benefit:

Your Accor Plus membership will include the  Stay Plus benefit which entitles the member to one complimentary    night’s    accommodation    (“Stay Plus “) which is valid across the Asia Pacific region at participating  hotels.  Use  of  Stay  Plus  is  limited to an  allocated number of  rooms per night  per participating hotel. Rooms in a participating hotel in excess of this allocation may not be available to Stay Plus holders. Room allocations fill quickly during special event periods, school holidays, public holidays and weekends and  no  guarantee  can  be  given  that an allocated room will be available at a particular participating hotel or for the days requested. The Stay Plus benefit may be used at participating apartment style hotels if the member pays an additional supplement. In addition a minimum length of stay may apply at some participating apartment style hotels. Some hotels may also offer members an opportunity to upgrade their stay by using their Stay Plus and paying an additional supplement. Reservations using Stay Plus are essential and must be made via  the Accor Plus members’ website at www.accorplus.com or through Accor Reservation Services. Any booking made via Accor Reservation Services using Stay Plus in Asia will incur a US$10 booking fee and in Pacific will incur an AU$20 booking fee. Your Stay Plus benefit is recorded on your Card, which must be presented at check-in. The Stay Plus benefit is valid for a standard room at participating Sofitel, Pullman, MGallery, Quay West, The Sebel, Grand Mercure, Novotel,  Mercure, ibis, ibis Styles and all seasons hotels. It is not valid for ibis Budget or Formule 1 Hotels. The Stay Plus benefit is valid for twelve (12) months from the date your Accor Plus membership commences and redeemable at participating hotels only. A maximum of one Stay Plus may be used per stay (a stay being consecutive nights in the same hotel). Multiple bookings for the same Stay Plus must not be made or held and may result in such bookings being cancelled prior to the stay, or after check-in the second or subsequent Stay Plus bookings for the same stay  may be charged at the Members’ Rate. When making a reservation using Stay Plus, you must identify yourself as a current Accor Plus member and provide a credit card to secure the booking. All reservations using Stay Plus must be guaranteed with a credit card that is valid at the date of the start of your stay, unless otherwise specified. No cancellation charge applies if your reservation is cancelled prior to
18.00 (local time) up to 1 day prior to arrival. Beyond that time, at the election of the hotel booked, the first night will be charged at the Members’ Rate for that night or  the  Stay  Plus  benefit  will  be  forfeited.  The Stay Plus benefit is non-transferable and cannot be exchanged for cash.

Member for a Day Certificate:

The “Member for a Day” certificate (“MFD Certificate”) entitles the holder to receive all Accor Plus membership  benefits,  except  the  Stay  Plus  benefit. A maximum of one MFD  Certificate  may  be  used per stay. The Member for a Day will not earn Le Club Accorhotels points for a stay using the MFD Certificate. Refer  to  the  MFD  Certificate  for  conditions  of  use. A maximum of up to three MFD Certificates will be allocated per membership year. The MFD certificates can be obtained by applying on the members’ website. MFD Certificates cannot be exchanged for cash and are valid until the expiry date shown on the MFD Certificate.

Additional Certificates:

There  may  be  additional  certificates  included  in your membership kit. Benefits attached to additional certificates vary; please refer to the conditions of use as stated on the certificates. Additional certificates cannot be exchanged for cash.

Best Unrestricted Rate and Best Rate of the Day: 

Best Unrestricted Rate and Best Rate of the Day refer to the  best publicly  available rate  at a  participating hotel as at the time of booking, where no cancellation charge applies prior to 18:00 (local time), up  to  1  day  prior  to  arrival.  Beyond  that  time,  the  first night  will  be  charged.  All  reservations  must  be
guaranteed  with  a credit card valid at the date of the start of the stay, unless otherwise specified. This rate can change on a daily basis.

Lost or Stolen Cards and Certificates:

Please promptly report lost or stolen Cards and Certificates to Member Services. A  replacement  fee will be charged for a replacement Card. Lost or stolen Certificates cannot be replaced.

Period of Validity:

Your Accor Plus membership is valid for one  year until the last day of the month shown as the expiry date on your Card. Your  Card  is  for  your  personal use only. Accor Plus membership is not transferable; doing so will result in termination of your Accor Plus membership.

Cancellation and Termination:

A member has the right to terminate their membership agreement for any reason within 10 business days from the first business  day  after  the  day  on  which the member received these Terms for Accor Plus membership. In the case of mainland China, Hong Kong, Macau and Taiwan only, the member is required to contact Accor Plus Member Services to cancel their membership within this same 10 business day period. If the Card has not been signed and the benefits have not been used, (including no certificates having been used), then membership will be cancelled and a refund obtained by returning the Card and any certificates within 10 business days from the date the Accor Plus membership was received. Once the membership is confirmed as being unused, a refund will be applied. After this period, membership is  not refundable. Accor Plus membership is for a minimum duration of one (1) year and cannot be terminated by you unless otherwise expressly permitted in these terms and conditions. If the Accor Plus membership expires, you will no longer benefit from the advantages related to the Card. As your Le Club Accorhotels membership is separate from your Accor Plus membership, your Le Club Accorhotels membership does not  expire and your status will be defined according to the level of activity  during  the  365  days  prior  to  the  expiry or  renewal  date  of  your  Accor  Plus  membership. If you do not renew  your  Accor  Plus  membership, you should contact Accor Plus Member Services to receive a Le Club Accorhotels card in order to redeem your balance of Le Club Accorhotels points and/or continue earning points when staying in participating Accor hotels worldwide, in accordance with the then applicable terms of the Le Club Accorhotels program, and to find out your Le Club Accorhotels status.
Accor Plus reserves the right to terminate a membership  immediately  in  the  case  of  a  member:
(a) failing to pay an account with any one of the participating hotels where the amount is  not  in dispute;
(b) engaging in gross misconduct or in such manner that is reasonably offensive or inappropriate to Accor Plus and Accor Hotels employees and guests of a participating hotel and having regard to and respect for local laws, customs and observances; or
(c) engaging in criminal conduct whilst a guest of or on the premises of a participating hotel as criminal conduct is defined for the jurisdiction within which the offence occurred.

Limitations of Liability:

Nothing in  these  Terms  excludes,  limits,  modifies or restricts any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by any  legislation  which  cannot  lawfully be excluded or limited. This may include consumer laws and regulations which contains guarantees that protect the purchasers of goods and services in certain circumstances. Subject to any statutory right that cannot be excluded or limited, and to the maximum extent permitted by law, the total aggregate liability of AAPC and its respective affiliates and Participating Hotels, to each member whether arising in contract or in tort or under statute or otherwise shall not exceed, in the case of a claim in relation to goods, the replacement of the goods or the supply of equivalent goods, or in the case of services, the supplying of the services again or the payment of the costs of having the services supplied again.

Restrictions:

In addition to the restrictions stated elsewhere in these  Terms,  Accor  Plus   discount   privileges   may not be used in conjunction with or as a discount on corporate rates, preferential discounts, or conference rates. Unauthorized advertising, lending, distribution or sale in part or whole of the membership and membership   benefits is   not   permitted    without the written permission of AAPC. A breach of this restriction will result in the immediate cancellation of the membership with no refund and AAPC on its own behalf and on behalf of its affiliates (including the entity from which the membership was purchased) reserves its rights to pursue additional compensation for damages.

Goods and Services Tax:

All prices quoted to you on which discounts will be calculated are inclusive of any GST, VAT or similar tax if applicable unless otherwise stated.

Conditions Subject to Change:

AAPC reserves the right to vary the terms and conditions of membership at any time subject to giving reasonable prior notice to members. Such notice will be given either by email or post and will be updated on the Accor Plus website  www.accorplus.com.  If you do not agree with the variation, if required by applicable law, you may terminate your Accor Plus membership by written notice to us, within 10 business days of  receiving that notice. If you  terminate your membership as a result of this, you will be entitled to a pro-rata refund of your membership fee.

Permission/Privacy:

As a member of Accor Plus you agree to AAPC and its respective affiliates (including the entity from which the membership was purchased) sending you from time to time direct mail or receiving telephone calls or emails to keep you informed of promotions and/ or new developments regarding your membership and to make other offers. AAPC and its affiliates will comply with all relevant laws with respect to privacy. For details on how we handle your information, please refer to the Accor Plus Privacy Policy which is available at www.accorplus.com or call Member Services.

Acceptance:

Signature on or use of your Card constitutes acceptance of the Terms listed above.


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