Quick Jump Menu


1. General Questions 
2. Membership Questions 
3. Accommodation Questions 
4. Dining Questions 
5. Loyalty Points Questions 

 

1. General Questions

What is the Accor Plus program?

Accor Plus the most expansive travel, dining and lifestyle programme in the Asia Pacific, which enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 800 hotels, resorts and apartments across 18 countries. Membership includes an extensive range of AccorHotels benefits including a complimentary night at a participating hotel, accommodation and dining discounts, Le Club AccorHotels Silver Membership status, invitations to exclusive member experiences and much more.


How much does the Accor Plus program cost?

Membership is $395 AUD per year. An additional card holder can be added for $159 AUD.


Which hotels participate in the Accor Plus program?

The following AccorHotel brands participate in the Accor Plus program:

  •  Fairmont
  • Sofitel Legend 
  •  SO/Sofitel
  • Sofitel 
  •  MGallery
  •  Pullman
  •  Swissotel
  •  Grand Mercure
  •  Quay West
  •  The Sebel
  •  Novotel
  •  Mercure
  •  ibis
  •  ibis Styles
  •  ibis Budget
 



Where can I use my Accor Plus membership?

Accor Plus benefits can be enjoyed at participating AccorHotels in the following destinations:


  • Australia
  • Malaysia
  • Cambodia
  • Maldives
  • China
  •  Myanmar 
  • Fiji
  • New Zealand
  • French Polynesia
  • Philippines
  • Hong Kong
  • Singapore
  • India
  • South Korea
  • Indonesia
  • Taiwan
  • Japan
  • Thailand
  • Laos
  • Vietnam
  • Macau
 


2. Membership Questions

After joining, when can I use my membership?

New memberships takes 2-5 business days to process. After processing has occurred, you will then receive a confirmation email with your membership number and be able to use your membership.


How long will it take to receive my membership card?

Your membership card will be mailed to you within 7-15 business days from your membership to the program being processed.


What benefits do additional card holders receive? 

Additional card holders receive all the same benefits as a primary cardholder with the exclusion of the complimentary night’s stay and Member For A Day certificate entitlements.


How long is my membership valid for?

Your Accor Plus membership is valid for 12 months until the final day of the month shown on the membership card.


3. Accommodation Questions

How do I book my complimentary night (Stay Plus)?

To book your complimentary night (known as the Stay Plus benefit) take the following steps.

  1. Visit www.accorplus.com and login to the members area.
  2. Click ‘Book’ at the top of the page and enter the details of the stay you want.
  3. Make sure to tick the ‘Use my Stay Plus benefit’ box. 
  4. In the list of hotels presented select ‘check rates’ to make sure the complimentary night is available before booking
  5. Continue on to the confirmation page with booking number. Bookings made for a Standard Room only will show no charges.

If you have any questions about making a booking please call 1300 36 36 37 in Australia  or 0800 440 982 in New Zealand and select option 2. Member Services are available Monday to Friday from 8:00am to 7:00pm and Saturday 9:30am to 6:00pm (AEDT).


What restrictions apply to the complimentary night?

The complimentary night is valid for a Standard Room however a higher room category may be available with an upgrade fee. The Stay Plus benefit is subject to allocation so not every available room is allocated for this purpose. If you’re looking to use your complimentary night on a weekend or during special event periods, be sure to book well in advance. You can book up to 12 months in advance however the check-in and check-out date must be during your membership period.


How many rooms can I book as a member?

Members can book up to two rooms on membership rates, providing the member is staying in one of the rooms, and the dates of the second room are the same as the stay dates of the room occupied by the member.


4. Dining Questions

How does the dining benefit work?

The dining benefit is calculated based on how many people are dining. When one membership card is presented, the discounts are:

  • 25% off - one member
  • 50% off - one member with a guest
  • 33% off - one member with two guests
  • 25% off - one member with three guests

The membership card can be used for breakfast (excluding resort hotels in Australia), lunch and dinner at participating hotel restaurants. Multiple membership cards may be presented to increase the discount for groups. See the dining guide at www.accorplus.com for the full list of participating restaurants. 


How do I receive the dining benefits with my card?

Present your membership card upon entering a participating AccorHotels Restaurant. The hotel will then be able to determine the discount percentage based on how many adults are dining and the number of cards being presented. When booking a restaurant through Table Plus make sure to login as a member to receive your dining benefits and access special offers.


5. Loyalty Points Questions

What are the different status levels for the Le Club AccorHotels program?

When you become an Accor Plus member, and you are not currently a member of Le Club AccorHotels, you will also gain automatic enrolment to Le Club AccorHotels Silver status. If you are an existing Classic or Silver Le Club AccorHotels member you will either be upgraded from Classic to Silver status or retain your Silver status. If you are a Gold or Platinum Le Club AccorHotels member you will retain this status when you also become an Accor Plus member. The activity on your Accor Plus account over a calendar year determines your status.

Status  Number of nights per year at a participating AccorHotel  Number of points accumulated
Silver Automatically qualify when you join the Accor Plus program No minimum required
Gold 30 nights 7,000 Status Points
Platinum 60 nights 14,000 Status Points

When you renew in the Accor Plus program, you will obtain the status level that corresponds to your activity calculated over the previous calendar year. Provided that you are a member with Accor Plus, your membership status will never be downgraded to Classic level.

Do my Le Club AccorHotels Rewards Points expire?

Rewards Points are valid for 12 months after your check-out date. This validity period is extended by 365 days each time an eligible stay is registered in your account. Your Rewards Points expire without notice and without the possibility of restoring or transferring them if no stay is recorded in the 365 days following your last stay.

How do I redeem my Le Club AccorHotels Rewards Points?

You can convert your Rewards Points to hotel e-vouchers, frequent flyer points and partner rewards. Visit: www.accorhotels.com/leclub to find out all the options and to redeem your points (your membership profile must have a valid email address saved to be able to access your point’s information online; however this is not essential when making reservations).

 

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