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Antarctica FAQs – Pullman Melbourne on the Park

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Have a question? Below are answers to some of most Frequently Asked Questions. If the answer you are looking for is not there, please call Antarctica Flights on 1800 633 449 from Australia or +61 3 9115 9709 from New Zealand.

Further terms and conditions can be found here.


People of all ages are welcome on the flights, however we do ask you to consider the following: Children under 16 years of age must travel with an adult If you are travelling alone, you should be able to move around the cabin unaided Parents should remember that this is a very long day for younger children

You will not need a passport, as this is classified as a domestic flight. However you will be required to present government approved photo ID at check-in. Please allow sufficient time to transit security dependent on which terminal you will be departing from. We will send confirmation of the exact departure time for each flight to those who have booked closer to the departure date.

The average flight duration is 12.5 hours (depending on your departure point). About three hours into the flight we usually see the first sea ice and icebergs. We spend approximately four hours over Antarctica and the remaining four hours travelling home.

Charter flights like ours do not accumulate or accept frequent flyer points, as they are not scheduled Qantas flights.

Every passenger (excluding Explorer Economy) is allocated two Boarding Passes. At the half way point of the flight, an announcement is made asking passengers to move to the seat listed on their second boarding pass. Business Class Deluxe and Business Class will be seated in a window seat for half of the flight and an aisle seat for the other half. Premium Economy, Superior Economy and Standard Economy passengers will have a window seat or the seat next to a window seat for half of the flight, and an aisle seat for the other half of the flight. Explorer Economy seats do not rotate. It is important to note that while over Antarctica, most passengers get up from their seats and move about the aircraft, allowing everyone on board to enjoy excellent viewing opportunities. The aircraft flies in long sweeping ‘figure 8s’ over various points of interest to allow these spectacular sights to be viewed from both sides of the aircraft.

You may select a seating class but not a particular seat. Seats are allocated on the best available at time of reservation, however final seating allocation is done the evening before departure when final bookings are confirmed.

While the Explorer Economy seats do not rotate, ample viewing can still be achieved by walking to any available window space or exit zone. There is a fantastic atmosphere of cooperation amongst passengers as they share the experience.

The viewing of Antarctica is out, not down, from the aircraft so excellent viewing can still be achieved from this section.

We do not land on Antarctica, primarily for environmental and safety reasons. Antarctica is as close to a pristine environment as there is on Earth. The activity of Antarctica Sightseeing Flights has been approved by all Antarctic Treaty nations. Most importantly, you cannot see the spectacular views available from the aircraft when you are on the ground.

Departure and return times vary slightly although you will be sent specific times when you receive your tickets. All times are subject to change and can be affected by things like airline operating procedures and weather.

We have over 19 different approved flight plans. Our Captain monitors the satellite cloud picture in the days leading up to departure and on the morning of the flight and selects the route with the best visibility on the day. We have operated over 110 flights and have been able to offer excellent viewing opportunities on all of them thanks to the skill and preparation of the Qantas pilots and the knowledge of our onboard Antarctic Experts.

When over Antarctica we fly at approximately 10,000 feet or 2,000 feet above the highest ground within 100 nautical miles. This altitude provides excellent viewing while still respecting the wildlife habitats at sea level.

As most Antarctic wildlife lives at sea level, 10,000 feet below the aircraft, we cannot see them in any detail. We fly at this altitude to protect the various species. To experience the wonders of Antarctic wildlife, you would need to join a cruise, which Croydon Travel can assist you with.

Absolutely! All cameras are welcome. We are always getting feedback from passengers who are delighted with their photographic results – and these are amateur photographers! As part of your Accor Plus package you will also receive a complimentary video DVD of your flight – we take with us a professional videographer who has numerous cameras in different areas of the aircraft to capture every moment.

Even though this is classed as a domestic flight, we provide international standard service on our Qantas aircraft. Two full meal services, snacks over the ice, and complimentary bar service is provided.

Though classified as a domestic trip, travel insurance is recommended for our passengers.