Our Price Promise

Accor Plus is committed to providing the lowest prices for our members on a range of hotels, resorts and apartments. That’s why we give you our guaranteed price promise. 

After booking a hotel room in Australia or New Zealand via accorplus.com, if you find a publicly advertised lower rate for the comparable room on the same day, we give you your first night for free.

How to make a claim

1. Your booking confirmation

Make sure you have your confirmed hotel reservation details on-hand. The booking must be for an Australian or New Zealand hotel and needs to have been made as an Accor Plus member through the accorplus.com website.

2. Proof of comparable hotel offer

Take a screen shot of the comparable offer from the website. The offer must be from a third party Australian or New Zealand registered website, clearly show the lower publicly available rate, plus the details must be comparable i.e. same hotel, room type, number of guests, bedding configuration, reservation dates, inclusions and cancellation policy.

3. Submit your claim

To submit your claim and the comparable offer details please email Member Services at pricepromise@accorplus.com. Submit your claim and the comparable offer details via the Accor Plus contact form. Claim must be submitted prior to midnight on the same day you received confirmation of your original booking with AccorHotels.

Things to keep in mind

Comparable offers will not be recognised in the following instances: 

• The advertised price is part of a package.

• The price has been quoted on a website that does not have the capability to confirm the          booking and accept payment e.g. a website that links off to another site.

• Special negotiated rates such as travel agent, staff, corporate or membership rates - The          price is only available to people who have subscribed to or become a member of a website    i.e. the offer is unavailable to the general public.

• The offer is from an unauthorised re-seller e.g. eBay.

• Bookings made with vouchers, coupons or point redemption programs.

• View full Terms of the Accor Plus Price Promise.

Submit your claim