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We consider you an important customer. Our first priority is to offer you exceptional services and experiences through the Accor Plus membership program, for example, by giving access to benefits across participating hotels and restaurants and other activities.

Your complete satisfaction and confidence in Accor Plus is absolutely essential to us.

That’s why, as part of our commitment to meeting your expectations, we have set up the Accor Plus personal data protection charter. This charter formalizes our commitments to you and describes how Accor Group may use your personal data for the Accor Plus program.

This charter is specific to the Accor Plus program operated by the Accor Group.

For the processing of your personal data by a member of the Accor Group, outside the Accor Plus program, the Accor Group personal data protection charter will apply – https://all.accor.com/security-certificate/index.en.shtml.

For example, the Accor Group personal data protection charter will apply to collection of the data necessary to organise your stay at an Accor branded hotel through the Accor SA central booking engine.

It can be a bit confusing we know! The charters reflect aligned principles and practices for protecting your personal data. But they set out the different processing that may occur to your personal data depending on whether it is being dealt with for the Accor Plus program under this charter and / or purposes covered by the Accor Group personal data protection charter.